# About This Service

> About this call-in referral service for fire damage restoration in Charlotte, NC: what it does, what it does not do, and how calls are connected.

URL: https://firedamagerestorationcharlotte.com/about/  
Section: Home > About  
Last updated: 2026-10-31

Disclosure: Fire Damage Restoration Charlotte is a call-in referral service. Your call is connected to an independent, licensed local contractor who speaks with you on that call; we do not perform the work ourselves.

Fire Damage Restoration Charlotte is a call-in referral service. It helps people in Charlotte reach an independent local restoration contractor by phone after a fire.

## What this service does

When you call the number on this site, your own call is connected to an independent, licensed local restoration contractor who speaks with you on that call. You can describe what happened and ask how they would handle it. Anything you decide to arrange is agreed between you and the contractor during the call.

We also publish guides and neighborhood pages to help Charlotte homeowners and renters understand fire, smoke and water damage before they make decisions.

## What this service does not do

- We do not perform restoration work ourselves.
- We do not collect forms, email addresses or contact details.
- We do not call, text or email you after your call.
- We do not sell or share your information for marketing.
- We do not arrange or supervise the work; that is between you and the contractor.

## Why this site was created

A fire is often the first time a family has to deal with restoration, insurance adjusters and building permits all at once. This site was created to explain that process in plain language for Charlotte homes and to make it simple to reach a restoration contractor by phone. The [restoration services overview](https://firedamagerestorationcharlotte.com/services/) explains each job, and the [quick answers page](https://firedamagerestorationcharlotte.com/faq/) collects common questions. The guides and neighborhood pages are written to be useful whether or not you call. See our editorial policy for how the content is researched and kept accurate.

Coverage depends on the ZIP code of the damaged property; the service areas page lists the covered Charlotte ZIP codes.

## Talk to someone

Call (704) 386-9209 (+17043869209). Your call connects to an independent local contractor who speaks with you on that call.