# Privacy Policy > How Fire Damage Restoration Charlotte handles information: call-in only, with no forms, marketing or outbound calls, texts or emails. URL: https://firedamagerestorationcharlotte.com/privacy-policy/ Section: Home > Privacy policy Last updated: 2026-10-31 Disclosure: Fire Damage Restoration Charlotte is a call-in referral service. Your call is connected to an independent, licensed local contractor who speaks with you on that call; we do not perform the work ourselves. This policy explains what information Fire Damage Restoration Charlotte handles when you visit this website or call the number on it, and what we do not collect. ## Who we are - Website: Fire Damage Restoration Charlotte. - Site operator: Muhammad Zeeshan. - Effective date: October 31, 2026. - Last updated: October 31, 2026. - Contact: call the number shown on this website and say your call is about privacy. ## What this policy covers This policy applies to this website and to calls placed to the phone number shown on it. Fire Damage Restoration Charlotte is a call-in referral service. When you call, your own call is connected to an independent local contractor who provides fire damage restoration and speaks with you on that call. The contractor is a separate business with its own privacy practices. ## Information we collect When you call, the call-tracking and routing provider that connects your call may record technical call details, such as the calling number, the time and length of the call, the number dialed and the general location associated with the number, so the call can be routed to a contractor serving your area and so calls can be counted for billing between businesses. Calls may be recorded by the routing provider or the contractor for quality and dispute purposes; where recording occurs you will be told at the start of the call. When you visit the website, our hosting provider receives standard technical information that every browser sends, such as IP address, browser type and the pages requested, and keeps it in server logs for security and reliability. This site does not use advertising cookies and does not run analytics or tracking scripts unless this policy is updated to say so. ## Information we do not collect - We have no forms on this website and do not ask you to submit your name, email address, street address or other details online. - We do not collect your contact details for later contact. - We do not make outbound calls, send texts or send emails to you. - We do not send marketing of any kind. - We do not pass your details to anyone so that they can contact you after your call. ## How information is used Call details are used only to connect your call to a contractor that serves your area, to confirm that calls were connected, to resolve disputes between the businesses involved, and to protect the service against fraud and abuse. Website log data is used to keep the site secure and working. Anything you choose to tell the contractor during your call, and anything you arrange with them, is between you and the contractor. ## How information is shared Your call itself is connected to an independent contractor, who receives the call and your calling number as part of that connection. Call routing, telephony and hosting providers process data on our behalf to make the service work. We do not sell personal information and we do not share it for cross-context behavioral advertising. We may disclose information if required by law or to protect rights and safety. ## Cookies and analytics This website does not set advertising or analytics cookies. Your browser may store technical data, such as cached files, to load pages faster. If analytics are added in the future, this policy will be updated before they are used. ## Retention and security Call records are kept by the call-routing provider for as long as needed to confirm and reconcile calls and resolve disputes, and then deleted or anonymized according to that provider's retention schedule. Website logs are kept for a limited period for security. We use reasonable administrative and technical safeguards, but no system is completely secure. ## Your privacy rights Depending on where you live, you may have rights to know what personal information has been collected about you, to request deletion or correction, and to opt out of sale or sharing. Residents of California have these rights under the California Consumer Privacy Act as amended by the California Privacy Rights Act, including the right not to be discriminated against for exercising them. North Carolina residents and others may make the same requests, and we will honor them where we can. To make a request, call the number on this website and say your call is about a privacy request. We may need to verify your request using the calling number involved. We aim to respond within 45 days, and if we need more time we will explain why. You may use an authorized agent where the law allows. ## Children's information This service is intended for adults responsible for a property. We do not knowingly collect personal information from children under 16. If you believe a child has called and information should be removed, call the number on this site. ## Other websites and changes to this policy Pages on this site link to government agencies and other public sources. Those sites have their own privacy policies. We may update this policy; the date at the top shows when it last changed. This policy is general information about our practices and is not legal advice. ## Talk to someone Call (704) 386-9209 (+17043869209). Your call connects to an independent local contractor who speaks with you on that call.