Editorial policy
Our Editorial Policyhow this site is written
This site exists to help people in Charlotte understand fire damage and talk to a restoration contractor. These are the standards we follow when we write and update it.
Sources
Where our information comes from
Factual statements on this site are based on public sources such as the U.S. Fire Administration, the American Red Cross, the U.S. Environmental Protection Agency, the Centers for Disease Control and Prevention, the North Carolina Department of Insurance, Mecklenburg County Code Enforcement and published histories of Charlotte neighborhoods. Pages list their sources, and numbered markers in the text point to them.
Where sources disagree, or where rules vary by policy or property, we say so and suggest who to ask. We write in our own words and do not copy text from the sources we cite.
Standards
What we will and will not publish
- We do not invent business facts: no phone numbers, addresses, licences, reviews, ratings, years in business or response promises that have not been verified.
- We describe this site honestly as a call-in referral service; the work is done by independent contractors.
- Images generated with AI tools are illustrative and labelled as such; they are never presented as photos of real jobs.
- We do not claim local jobs, customers or crews.
- Guides are written by our editorial team, not by named experts we cannot verify.
Reviews and corrections
Reviews, updates and corrections
Pages are reviewed when sources change and at least once a year. Each page records when it was last updated in its structured data. If you find an error, call the number on this site and let us know; we will review the claim against its source and correct it if it is wrong.
This site provides general information, not legal, insurance, medical or engineering advice. For decisions about your home, rely on an on-site assessment by a qualified professional and on your own insurance policy.